Frequently asked questions

Do I need to enable "Data Roaming" on my device?

Yes. To ensure that your eSIM can connect to the Internet, you must enable data roaming in your mobile settings.
This will not incur any additional fees, as long as you have already set up eSIM Kosova.

What is the internet speed that I will have with eSIM Kosova?

With your eSIM you can connect to 4G, LTE and 5G speeds like any local data line. However, keep in mind that in remote areas or areas with poor coverage, your mobile may connect at lower speeds.

When will I receive my eSIM?

After you make the purchase, we will send you the eSIM to the email you entered during the purchase process. Say goodbye to the days of waiting for a physical SIM card in the mail.

Which smartphones have eSIM support?

You can check if your smartphone is compatible with eSIM here

When do my internet plan days start?

The days start counting when you activate data roaming on your mobile.


Therefore, the number of days in the plan will start counting down when you activate the eSIM, not when you install it.

Can I use my SIM card and eSim Kosova at the same time?

If you're using an Apple device, you can use your SIM and eSIM at the same time.
Choose SIM card for phone calls and SMS, and eSIM Kosovo for internet.
Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to receive or make calls and SMS.

When should I put my eSIM in my phone?

You need WiFi to set up your eSIM, so we recommend you install and activate your eSIM just before launch.


You can also wait until you arrive at your destination to activate the eSIM, but remember that you need a prior WiFi connection for the setup process.

How do I set up eSIM on my device?

You can follow our step by step guides here:

iPhone

Android

Can I use HOTSPOT

Yes, you can use HOTSPOT with all our esims.
Keep in mind that using this feature will use up your internet data faster.